My original flight was depart on 10:50. On april 6 around 20:00 i got message from lion cust service saying the flight will be departed earlier than the schedule, 09:35. I called the call center jakarta asking what happened and the answer was just "i dont know. You need to depart on 09:35 or next flight will be on 19:xx (something)". This kind of "i dont know" customer service answer is very annoying. I deserve to know why i cant keep original schedule???
I finally made it to airport on april 7, i did the check in. I checked with the desk officer about the reason again; he answered "hmm...The flight from surabaya is not coming. So we have to cancel the 11:50 flight". Well,, not really answering the question, but at least better than "i dont know" answer.
Around 9:20 airport officer called that passager for IW 1838 to be waited in waiting room. I said goodbye to my mom and uncle and entered the waiting room. Guess what happened next!!!!
I was waiting the call for boarding.. my flight were listed on the board; another disaster happened - there were an announcement saying "flight IW 1838 were delayed to be departed on 10:15".
What the hell???????
I woke up early in the morning; drove to semarang airport to catch 09:35 flight; then lion air just postpone the flight for another hour. I suppose they are waiting for more possible go show passangers; but please there are passanger that already has another appointment taking the flight. It is very dissappointing to be those passangers whom the schedule were messed up because of the "irresponsible service".
Anyone who read this; if you kind of person who feel timing is important, I hardly suggest you to not taking any lion group airlines; including wings air, batik air. Their ticket is probably more affordable; but our time is priceless. And for me, they are not respect our priceless time.
I really really regret taking lion's group flight. This airline is not respecting pessanger's time; one day they will get their karma.
PS: i am posting this notes while i am sitting on the waiting room of semarang airport waiting for my freaking flight.
